ABSTRACT This project work gives a bird eye view of the problems facing commercial bank customers in Nigeria and the best way to alleviating these stated problems. As the banking industries faces the global challenges of modern banking, the customers who are the strength of the banking industries should not be left out in this development terrain. Chapter one work reveals in full meaning of customer, bank commercial bank and banker. Also a congenial history of commercial bank is treated in this chapter. Chapter two elucidated more on the rights and duties of commercial bank to its customers. Also ways and benefits of good quality services to customers are also highlighted in this chapter. Chapter three embodies the various ways by which the researcher sourced in data collection. Chapter four embodies itself on the finding of the researcher about the project topic improving customers services in Nigeria commercial bank” Chapter five is the summary; conclusion and recommendation to help improve the quality of services to customers are not left out.
TABLE OF CONTENT TITLE PAGE i APPROVAL PAGE ii ABSTRACT iii DEDICATION iv ACKNOWLEDGEMENT v TABLE OF CONTENT vi
CHAPTER ONE : INTRODUCTION 1.0 IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANK WHO IS A BANK CUSTOMER WHAT IS BANK WHAT IS BANKING BUSINESS WHAT IS COMMERCIAL BANK 1.1 OBJECTIVE /AIMS OF THE STUDY 1.2 SIGNIFICANCE OF THE STUDY 1.3 LIMITATION OF THE STUDY 1.4 BRIEF HISTORY OF COMMERCIAL BANK
CHAPTER TWO 2.1 BANKS AND CUSTOMER RELATIONSHIP 2.2 DUTIES AND RIGHTS OF COMMERCIAL BANKS TO THEIR CUSTOMERS 2.3 IMPEDIMENT AND INFRASTRUCTURAL LIMITATIONS OF COMMERCIAL BANK 2.4 WAYS AND BENEFITS OF GOOD QUALITY SERVICES TO CUSTOMERS 2.5 THE BANK OF NIGERIA CONTROL OF COMMERCIAL BANK 2.6 OPPORTUNITY FOR GROWTH ADVANCEMENT AND SELF-ACTUALIZATION
CHAPTER THREE 3.0 RESEARCH DESIGN AND METHODOLOGY 3.1 SOURCES OF DATA 3.2 LOCATION OF DATA 3.3 METHOD OF INVESTIGATION
CHAPTER FOUR 4.0 FINDINGS
CHAPTER FIVE 5.0 SUMMARY 5.1 CONCLUSION 5.2 RECOMMENDATION BIBLIOGRAPHY
IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS
ABSTRACT The banking business has experienced structural changes over the decades like other business. The government continually encourages the expansion of the services rendered by bank and also facilities both in the urban and rural area. In other to provide... Continue Reading
ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading
ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading
CHAPTER ONE INTRODUCTION 1.1Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by its... Continue Reading
CHAPTER ONE INTRODUCTION 1.1 Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by... Continue Reading
ABSTRACT This study sought to establish the strategies used by ccommercial banks in Kenya in Managing Service Breakdown among SME Customers. The study focused on five commercial banks namely Barclays,... Continue Reading
INTRODUCTION BANKING: It is an institution established for the purpose of rendering retail banking services at a profit. Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht... Continue Reading
INTRODUCTION BANKING: It is an institution established for the purpose of rendering retail banking services at a profit. Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht... Continue Reading
PROPOSAL Improve customers services in Nigeria commercial Banks. CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duely accepts COMMERCIAL BANK: these are banks established to trade retail- bankingservices at a... Continue Reading
PROPOSAL Improve customers services in Nigeria commercial Banks. CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duly accepts COMMERCIAL BANK: these are banks established to trade retail- banking services at a... Continue Reading